Refund Policy for Handmade Products
We care about quality and customer satisfaction. Since most of our items are handmade with love — including incense, crafts, and custom products — our refund and return policy is designed to be fair and clear.
Return Window for Handmade Products
You have 30 days from the date of delivery to request a return. If 30 days have passed, we can’t offer a refund or exchange.
Who Can Return Handmade Items?
To qualify for a return:
- The item must be unused
- It must be in the same condition you received it
- It must be in the original packaging
- You must provide a receipt or proof of purchase
Opened or used incense, self-care items (like oils or soaps), or damaged crafts that weren’t damaged in transit can’t be returned.
Which Handmade Products Are Non-Returnable?
- Custom or personalized products
- Used incense or burned items
- Opened self-care goods (soaps, oils, etc.)
- Gift cards
- Downloadable products
- Perishable items like food or flowers
Partial Refunds
In some cases, we may offer a partial refund for:
- Items returned damaged (not due to our error)
- Missing components
- Returns received after the 30-day window (if pre-approved)
How Our Handmade Product Refunds Are Processed
Once we receive your return and inspect it, we’ll notify you by email. If approved, the refund will be issued to your original payment method within a few business days.
Late or Missing Refunds
- Check your bank account again
- Contact your card provider — it might take time to show
- Reach out to your bank — some processing time is normal
If you’ve done all this and still haven’t received your refund, please contact us at studenthandicraft@gmail.com.
Refunds for Sale Items
Only full-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
If your item arrives damaged or defective, we’re happy to exchange it for the same product. Email us at studenthandicraft@gmail.com with photos, and send the item to Thamel, Nepal.
Gift Returns
If you received the item as a gift, you’ll get a gift credit once the item is returned. If the gift was sent to the buyer first and then to you, the refund will go to the gift giver.
Return Shipping
To return a product, mail it to: studenthandicraft@gmail.com.
You are responsible for return shipping. We recommend using a trackable shipping service or adding insurance, especially for high-value items.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Contact Us
Need help with your return or refund? Reach out to us at studenthandicraft@gmail.com. We’re here to help with any questions about handmade product returns.