[email protected] +9779851056127 Thamel, Kathmandu, Nepal

What happens if I receive defective products?

What happens if I receive defective products?

Email photos and the affected SKUs within 14 days of delivery. For confirmed manufacturing defects we offer, at your choice:

  • Replacement in your next shipment
  • Credit note against your next order
  • Partial refund to original payment method

Because these are handmade products, minor natural variation in color and texture is expected and not considered a defect.

Chat with us